We always let you have full control over your subscription and you can cancel yourself, any time, without needing to contact us. On the settings page you’ll see a list of your subscriptions and will see a “Turn off automatic billing” link. You should see the date your subscription is set to end. If the payment method is Google Play or iTunes with no “downgrade” button, you won’t be able to cancel your subscription via our website. To cancel, follow the cancellation instructions listed below for canceling subscriptions made with Google Play or iTunes. If you’re using the app but don’t see an option to cancel in iTunes or Google Play, then it’s likely that you paid via Credit Card or PayPal and need to cancel on our website instead. You will see this on the OkCupid app if you paid via Credit Card:. If you paid for your subscription with PayPal or Credit card and disable your account, we will automatically pause all billing for you while your account is disabled. However, if you re-enable your profile after your billing expiration date you’ll be prompted to pay for your subscription again, as your expiration date has passed.
How do I cancel my account?
You will then receive an automated email to confirm your cancellation. If you do not receive this, please let us know as soon as possible. Once your subscription is cancelled, your access will expire at the end of the existing period and your profile will remain online. Tip : For technical reasons, your cancellation cannot however be carried out within 24 hours of making your payment, and must be made no later than 48 hours before your next subscription payment is due.
Should you have any difficulties during the cancellation process, you can always call our Customer Care team.
The dating site boast 35 million members, so why is it so difficult to find just one? In some cases, people found it difficult to cancel accounts with the company.
But the online agency refused to accept the relationship was over. In the case of Match. The Observer has been contacted by about 60 Match. Kayleigh Letheren from Llanelli in Wales found a partner on a rival dating site halfway through her six-month Match. That was in Nicola Glanville from Bristol, and another former member who goes by the username Jo Tornatore tell similar stories of timely cancellations being ignored. They are among the many customers to fall foul of the system of auto-renewal subscriptions beloved of dating websites.
Most are left out of pocket because they failed to read, or forgot to make a note of, the small print in their contracts. However, no reminders are sent beforehand and it is up to the members to keep a note of when the contract started so they can cancel within the required window.
I have a current subscription. How can I unsubscribe and delete my profile?
Millions of people are using online dating sites to search for love or connection, but users should beware: many online dating sites are taking short cuts in safeguarding the privacy and security of users. Here are six sobering facts about online dating services and a few suggestions for routing around the privacy pitfalls. The most pressing concern is that information about you may be exposed to future legal requests that might involve a criminal investigation, a divorce case, or even a legal tussle with an insurance company.
To delete your profile you will need to log into the site with a computer. If you have a subscription, you will have to cancel the renewal first. On the next page scroll to “Help” on the left of the screen and then click on “Suspend your account”. Confirm your request by clicking “To cancel your account, click here”. You will be asked to fill in your login details to confirm this.
How to cancel a subscription
So, the time has come to put an end to the era of your dating account with your preferred dating site. The process is a bit more complicated than simply pushing a big large exit button, but only a little bit. All you need to know is that there are two steps required to completely shut down your account.
Most subscriptions automatically renew unless you cancel them. If you cancel, you can keep using the subscription until the next billing date. Mac showing the Account Information page that appears after you click View.
How To Cancel Your Membership
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We will solve this issue within 24 hours. Click the button above to get started. The app has around 10 million active users, , of which are paying subscribers. You can also cancel this service with the DoNotPay app. Here is what you need to do:. Once we cancel your subscription, you will receive an email confirmation.
Members of have inundated us with tales of cancelled subscriptions that are auto-renewing, leaving them out of pocket. Anna Tims.
Most of the reports concerned billing and collection issues, with a consistent pattern of complaints about difficulty cancelling the service because of automatic renewals. Generally speaking, online dating services normally require a minimum membership period and charge a monthly fee. The membership contracts are often renewed automatically. However, in the reports BBB received from consumers, they either did not realize the steps needed to cancel the account, or the consumer took the necessary steps but billing continued anyways.
Some consumers complained that they signed up for a free trial, but their credit cards were charged before they could cancel. Poor customer service, difficulty processing refunds, failure to match clients with compatible singles and issues with advertising or sales practices were also among the more frequent consumer complaints received. Success stories in the ads for online dating services can leave many consumers believing that true love is just a click away.
While this may be the case for several users, BBB is advising consumers to consider the limitations, costs, terms of the services as well as the potential for fraud, as many scammers utilize dating websites to prey on vulnerable people looking for love and companionship. Even if you do not sign up for a dating service, romance scams through social media and email are quite common. Preliminary review of the reports suggest that this scam is still wreaking havoc across the country.
As many of these criminals are overseas, it is more difficult for authorities to pursue them or for victims to get their money back. There is also the potential for romance scam victims to be used as money mules by the scammers. BBB offers the following advice on using online dating services:. Your report can help others stay informed and avoid similar scams.